Aramex may gather two types of information about you:
(a) Personal information (including without limitation your name, address, phone number, email address, date of birth, and payment information), which may be collected from you when you voluntarily provide the same through the following, but not limited methods: (1) registering and creating a Shop and Ship membership account; (2) participating in surveys and other promotions available on the Website; (3) communicating with us through the “Contact Us” information provided on the Website or through Customer Service via telephone; (4) interaction with us on our social media platforms; (5) other sources such as third parties where it is reasonably necessary or normal business practice to do so; and
(b) Aggregate information generated by Aramex’s systems, which does not relate to you personally. We obtain certain information by automated means when you visit the Website, such as the IP address of the device you use to connect to the Internet and the pages you accessed. Through collection of this information, we learn how to best design the Website for visitors and understand what products and services you may prefer. Aramex collects this information through various means, such as “cookies” (please see below under “Cookies and Tracking”).
Failure to provide necessary personal information when requested may result in certain services not being available to you. Aramex may collect additional information from you in relation to promotions, and also any information you provide when corresponding with Aramex such as through customer service, and participation in surveys.
2. Disclosure of Information
Aramex uses the personal information it collects: (a) to verify your identity and assist you if you forget your password or login details for any of Aramex’s registration services; (b) to assist in providing the services requested by you; (c) to provide further information to you about other websites and services or which Aramex considers may be of interest to you; (d) for future marketing, promotional and publicity purposes, including to carry out direct marketing, market research and surveys; (e) for internal purposes, development and administration of our sites, data analytics, and compliance with our legal obligations, policies and procedures; (f) for ensuring that you are shown the information that is most relevant to you and your interests; (g) to prevent and detect any misuse of, or fraudulent activities and (h) for any other use that you authorize.
Aramex will seek your consent if it wishes to use your personal information for purposes other than those you have agreed to previously.
4. Cookies and Tracking
This Website uses a “cookie” file that is transferred to your computer’s hard drive, which can identify details of your IP address, operating system (e.g. Microsoft Windows, Mac O/S, Linux), browser (e.g. Internet Explorer, Safari, Firefox, plus the version of the Browser), locale (to determine which country you are accessing the Website from), and other user information (e.g. your username).
Aramex may use the information generated by cookies to: (a) track traffic patterns to and from the Website; (b) ensure any advertising is being shown to the most appropriate person; and (c) enable you to enter the Website and use certain services and to visit registered user only areas of the Website.
Aramex uses Google Analytics, a tool used to collect information, which permits evaluation of the use of the Website, analysis of your behavior, and improvement of your experience with the Website. You can obtain more information about how to opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
5. Content Providers, Advertisers and Partners
6. Opting In and Opting Out
7. Protecting your Personal Information
The security of your personal information is important to Aramex. We maintain appropriate administrative, technical and physical safeguards to protect the personal information you provide on this Website against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing. In order to protect your personal information, we use several security techniques including secure servers, encryptions, and physical safeguard of the locations where the data are stored. Aramex will keep these measures under review and enhance them from time to time as necessary. It is important for you to protect against unauthorized access to your login information, including your password.
Please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, Aramex cannot guarantee the absolute security of your personal information.
8. Disclosure of Information Overseas
We may transfer your collected personal information to countries other than the country in which you originally provided it. These countries may not have the same data protection laws as the country in which you provided the information. When we transfer your information to other countries, Aramex will protect that information as described in this Privacy Notice. We may also disclose your personal information as required or permitted by law to law enforcement agencies, regulatory authorities and governments for security and customs purposes.
9. Holding, Correcting and Updating Information